In today's global business climate, facilities are a significant part of any business operation. Operations and maintenance functions comprise the majority of the operations that have to be managed on a day-to-day basis and are the source of 95 to 97 percent of the problems that can occur. Consider this: 95 to 97 percent represents 95 to 97 out of 100 opportunities to look bad or to look good. By providing Best Practices O&M service, you can increase customer satisfaction and enhance the value of the facility and the facility department.

Learning Objectives 

1. Introduction to Operations and Maintenance
An overview of the operations and maintenance area of facility management.
Objectives include:

• An overview of the importance of operations and maintenance, key definitions, and typical goals of an O&M department
• Guidelines for developing an O&M plan that will help meet and improve operational standards for procedures as well as code compliance (for example ADA)
• How to manage corrective, preventive, and predictive maintenance
• How to identify building life-cycle costs and estimate useful life

2. Operations - Building Systems
The primary focus of part 2 is the operations of the building(s). Objectives include learning the key O&M competencies involved in the operations of the following system:

• Mechanical HVAC
• Electrical
• Plumbing
• Vertical Transportation

3. Operations: Grounds and Exterior and Interiors
This section involves the operations and management of the grounds and exterior as well as the interiors. Objectives include:

• An understanding of the facility management issues associated with site features that fall outside the structure such as
• • parking structures
  • site utilities
  • landscaping and grounds
  • building structure (exterior envelope), roof, brick or masonry
• Evaluate permanent interiors and furniture, fixtures, and equipment (FFEs) for the basic application of maintenance programs
• Begin to develop a basic O&M outline for the components
• Start a process to establish policies, procedures and practices for implementing an O&M program for the components

4: Other Services
This section focuses on services that the facility manager will have to effectively manage to provide a satisfactory work environment for building occupants that is also safe, reliable, secure and consistent with existing regulations and standards. Objectives include:

• Energy management
• Fire and life safety
• Waste Management
• Janitorial services
• Security systems
• Emergency preparedness
• Disaster recovery

5: Work Management
The primary focus of part 5 is to define work processes by which facility managers departments carry out essential day-to-day duties in order to improve performance. Objectives include:

• Outsourcing versus, in-house services staff
• Work orders, communication & quality service
• Purchasing
• Service contracts & transitioning contractors
• Dealing with building acquisition and installations and vacancy
• Projects and project closure
• Use of technology monitoring tools
• Continuous improvement

Workshop Duration : 2 days (8:30am - 5:30pm)

• 15 CFM Maintenance Points 
• FMP Required Course

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