Spend four days immersed in the principles, characteristics, theories and concepts that make up the business of FM. This series will include an introduction to FM, as well as managing, advancing and evaluating the business of FM. To enable course participants to determine their degree of knowledge in each of the nine competency areas, IFMA has provided pre- and post- course self assessment checklists. These checklists combined with detailed vocabulary and learning activities are designed to advance participants' general knowledge of facility management. The course concludes with a group case study experience.

• Identify the principles and theories that shape the practice 
• Describe the relationship between FM and the mission of a business 
• Identify characteristics of successful facility managers 
• Recognise strategic facility management and the functions of tactical FM 
• Understand measures of facilities performance 
• Compare common FM organisational models 
• Describe traditional and future roles of facility managers 
• Recognise affects of business, cultural factors, and government relations on FM 

• Understand the systems of the building and the nature of system performance 
• Learn how codes apply to building systems 
• Gain an introduction to operations and maintenance; in-house, outsourced and out-tasking services; and work management 
• Develop awareness of an O & M Plan 
• Discriminate between the different types of maintenance, such as corrective, preventive, or predictive 

3. Managing the Facilities: The People
Persons interested in becoming facility managers should have a good communication skills and be able to establish effective working relationships with many different people. Participants will learn essentials for becoming an effective communicator and a responsible manager who role is to protect the health and safety of people and improve the work environment.

• Identify the types of communication involved in facility management 
• Understand the factors that make written and spoken communication more effective 
• Learn how basic principles of information management can be appropriate facility management activities 
• Develop and implement practices that protect and promote health, safety, security, quality of work life, and the environment 
• Develop awareness of the need for emergency preparedness and disaster recovery  

4. Advancing the Business: Finance; Real Estate; Planning and Project Management
Participants will gain an understanding of how planning and the application of basic financial and real estate practices and principles are used to attain corporate goals. 

•  Learn both the direct and indirect financial contribution made by the department to corporate asset value and revenue. 
• Understand approaches to financial planning 
• Learn basic financial concepts as they apply to facility management 
• Identify the three elements necessary for budget success 
• Discuss the basis for identification and estimation of costs 
• Understand the factors that influence cost control 
• Apply the basic principles of financial analysis and develop simple strategies for typical facilities real estate decisions 
• Identify factors necessary for a successful project 
• Understand the basic components in a project delivery cycle 
• Learn the most common types of project management 
• Understand phases of the project delivery process and deliverables produced in each phase 

5. Leading the Organisation: Leadership and Management; Quality and Innovation; Technology
Participants will gain leadership, management, technological and assessment tools to meet business needs.

• Identify the characteristics of leaders 
• Apply the principles of ethical leadership to the practice of FM 
• Explain the methods of estimating and managing workload 
• Hire and maintain quality staff 
• Determine when outsourcing should and should not be used 
• How to build good working relationships with outsource providers 
• Select contractors in an equitable and judicious manner 
• Discuss the factors that affect the design and development of a facility management database 
• Understand the eight types of computer-aided facility management (CAFM) software packages 
• Acquire ways to keep current on data management 

Workshop Duration : 4 days (8:30am -5:30pm)

Workshop Fee: IFMA Member SGD1,440;  Nonmember SGD1,600.00

FMP Required Course

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